How NORYLUME handles inquiry details, support messages, website records and browser storage, and how to contact us about your information.
This notice explains how information is handled when you browse NORYLUME, request a quotation, or contact our support team. Last updated: September 15, 2026.
NORYLUME is operated by Teloz Technology Co., Limited, 807A, 8/F, Two Harbourfront, 22 Tak Fung Street, Hung Hom, Hong Kong. For privacy questions or requests, contact sales@norylume.com and use the subject line “Privacy request”.
Inquiry and support features collect the information you submit, which may include your name, business email, company, telephone or WhatsApp number, country or market, selected products, estimated quantities, and requirement details. If you contact our support assistant, your messages and contact details may be recorded to handle the conversation and follow up.
We use these details to respond to questions, prepare quotations, clarify product configurations, and coordinate support. Required fields are marked on the relevant form. Without enough information, we may be unable to respond or prepare a useful quotation. Please do not include medical records, patient information, passwords, payment-card details, or other unnecessary sensitive information.
Our website and hosting services process technical information such as IP addresses, requested pages, request times, browser information, and referral information for operation, security, troubleshooting, and website statistics. NORYLUME uses WP Statistics for website analytics.
The RFQ shortlist and language preference features use browser storage to remember your selections. WordPress and support features may also use cookies or other browser storage for sessions and security. You can manage cookies and site storage through your browser settings; clearing or blocking them may remove saved products or affect site features.
Inquiry and support information is processed through our website, email, and support systems and is available to the team handling your request. Hosting, email-delivery, and technical service providers may process information needed to operate these services.
Where AI-assisted support is used, your question and relevant support material may be sent to an external AI service to help prepare a reply. Translation features use GTranslate and related translation services. External resources or embedded content may receive technical connection information when loaded.
WhatsApp links take you to an external messaging service. Information you share there is also subject to that service’s privacy practices. Service providers may process information outside your country or region; contact us with questions about the services involved in your inquiry.
Inquiry and support information can be held in website records, support records, email correspondence, and backups. Browser-stored shortlists remain on your device until cleared or changed. This notice does not specify a single automatic deletion period for all records; contact us to discuss retention or deletion of information associated with your inquiry.
You can contact us to ask about information associated with you, request a correction, or request deletion. Please provide enough context to locate the relevant inquiry without sending unnecessary sensitive information. We may need to verify that the request relates to you. Available rights and any exceptions depend on applicable requirements and the records involved.
We may update this notice when site features or information-handling arrangements change. The date at the top identifies the latest revision. Contact sales@norylume.com for questions about an update or your inquiry.
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