FAQ
FAQ
Product Supply
For buyers comparing oxygen concentrators, hydrogen wellness devices, and accessory supply.
What products can NORYLUME supply?
We focus on home oxygen concentrators, portable oxygen concentrators, hydrogen water devices, hydrogen inhalation wellness devices, and related accessories for distributors, clinics, wellness retailers, and OEM partners.
Can you help us choose between oxygen and hydrogen product lines?
Yes. Tell us the intended use scenario, sales channel, expected output or flow range, target budget, and certification needs. We will help narrow the product direction before preparing a quotation.
Do you supply accessories and replacement parts?
Accessory support depends on the selected model and order agreement. Common items may include filters, tubing, cannulas, adapters, packaging accessories, and selected replacement components.
OEM / Private Label
Useful for brands, distributors, and channel partners who need a supply program instead of a one-off order.
Do you support OEM and private-label orders?
Yes. We can discuss logo use, packaging, documentation, accessory kits, and market-specific requirements based on the selected product line and order quantity.
What OEM information should we prepare?
Please prepare the target product type, estimated order quantity, branding requirements, packaging direction, destination market, plug type, language requirements, and any certification or compliance questions.
Can packaging and user documents be customized?
Packaging and document customization can be reviewed case by case. We first confirm whether the model supports customization, then check artwork requirements, MOQ, lead time, and cost impact.
Specifications & Certification
For procurement, engineering, compliance, and product teams checking the details before internal approval.
Are product specifications available?
Available specification sheets, product photos, packaging dimensions, accessory details, and basic parameter information can be provided during the RFQ process.
Can you provide certification information?
Certification information depends on the exact model and destination market. Share the target market and compliance needs, and we will confirm what documents are available for review.
Can your team answer technical questions?
Yes. We can help clarify device parameters, usage scenarios, packaging dimensions, power requirements, accessories, and documentation so your technical or purchasing team can review the product more efficiently.
Samples & MOQ
For buyers who need product checking before bulk supply or private-label planning.
Can you arrange sample orders?
Sample availability depends on the model and current stock. Share the product type, destination, and preferred shipping method, and we will confirm sample cost and shipping options.
What is the usual MOQ?
MOQ varies by product category, stock status, packaging, and customization level. Standard products usually have a lower starting quantity than customized packaging or private-label projects.
Can we start with a small trial order?
For selected models, small trial orders may be possible before a larger purchase plan. We will confirm feasibility after checking the model, destination market, and stock situation.
Shipping & Lead Time
For planning landed cost, delivery expectations, and buyer-side preparation.
How are lead times handled?
Lead time depends on stock, quantity, customization, packaging, and logistics route. We confirm the expected timeline before payment and keep shipment details visible during preparation.
Can you help with international shipping?
We can help coordinate practical shipping options based on product size, destination, order quantity, and buyer preference. Final terms should be confirmed during quotation.
What should we confirm before shipment?
Please confirm product model, quantity, voltage or plug needs, consignee details, destination, shipping terms, packaging requirements, and any inspection or document requests before shipment preparation.
After-Sales Support
For buyers who need predictable communication after purchase, not just a product list.
Do you provide after-sales support?
We help with basic troubleshooting, replacement parts, accessory matching, and warranty coordination according to the selected product and order agreement.
How are warranty details confirmed?
Warranty terms vary by model, order type, and destination. We recommend confirming warranty coverage, spare parts, service process, and evidence requirements before bulk purchase.
Can you support distributor-side customer questions?
We can help clarify basic product use, accessories, maintenance points, and troubleshooting direction so distributor teams can respond more efficiently to end users.
RFQ Process
For sending a clearer inquiry and reducing back-and-forth before quotation.
What information should I send for a fast quotation?
Please include product type or model, quantity, destination market, plug and certification needs, preferred shipping method, timeline, and whether OEM packaging or branding is required.
How quickly can you respond?
We aim to review complete inquiries as efficiently as possible. Clear product requirements, destination details, and quantity information help us respond faster with useful next steps.
Can we discuss by email or WhatsApp?
Yes. You can send an inquiry through the website form, email us at sales@norylume.com, or contact us by phone or WhatsApp at +852 5666 3402.
Company Details
Basic company information for buyer records and cooperation review.
Who is the contracting company?
NORYLUME is operated by Teloz Technology Co., Limited.
Where is the company located?
Our company address is 807A, 8/F, Two Harbourfront, 22 Tak Fung Street, Hung Hom, Hong Kong.
How do I start cooperation?
Start by sending your product requirements and destination market. We will first clarify the business scenario, then recommend suitable product options and the next steps for quotation.
Need a quotation instead of a general answer?
Send your product category, quantity, destination market, and OEM requirements. We will help confirm suitable models, pricing direction, lead time, and practical next steps.